Here to help
Frequently asked questions
Clear answers about orders, payment, delivery, returns and products.
Before you ask
Everything you need to know
If you cannot find your answer, contact us and we will help.
01 How do I know my order was placed?
After placing your order, you will receive confirmation by email or through your registered contact method. If it does not arrive, contact us with your name and phone number.
02 Where do you deliver?
We deliver across Egypt through Bosta to areas covered when the shipment is created. The available delivery charge is shown before order confirmation.
03 Can I change or cancel my order?
Contact us as soon as possible. We can try before preparation or handover to Bosta, but changes cannot be guaranteed once processing begins.
04 Can beauty products be returned?
For health and safety reasons, opened or used products cannot be returned unless faulty or different from the order. See our return policy for details.
05 How do you select products?
We work with evaluated sources and review product and packaging information before listing. Source and availability details may vary by product.
06 Is skincare guidance a substitute for medical advice?
No. Site content is general guidance, not a medical diagnosis. Patch test first, stop use if irritation occurs and consult a doctor when needed.
We’re here for you
Still have a question?
Send us the details and our team will connect you with the right answer.