Your order, from start to finish
Clear information so you know what to expect before and after ordering.
Simple and clear
This is a concise guide. The published return policy and applicable consumer-protection rules will apply at launch.
We usually prepare orders within one to two business days, then hand them to Bosta. Delivery charges appear before confirmation, and timing varies by governorate and the service available from Bosta when the shipment is created.
You will receive tracking details after handover to Bosta. Check the outer package on delivery; if it is visibly damaged, refuse it or document the condition immediately and contact us the same day.
The product must be unopened, unused and in its original condition with packaging and seal, if present. Opened products cannot be returned for hygiene reasons unless faulty or incorrect.
Send your order number and clear photos of the product and packaging within 48 hours of delivery so we can review and arrange the appropriate solution.
Once a return is accepted and inspected, the amount is refunded to the original payment method where available. Timing depends on your bank or payment provider.
Order support
Send your order number and a clear description so we can help as quickly as possible.
